• About Us
  • Advertise
  • Contact Us
  • DMCA
  • Privacy Policy
  • Follow on Google News
Wednesday, October 4, 2023
India Influencive
No Result
View All Result
  • Login
  • Home
  • Business
  • India
    • National
    • State News
  • Education
  • World
  • Business
  • Entertainment
  • Lifestyle
    • Health & Fitness
    • Fashion & Beauty
    • Travel
    • Photography
    • Food
  • Tech
    • App News
    • Gadgets
  • Auto
  • Others
    • Sports
    • Agriculture
    • Science
    • Astrology
    • Finance/Money
    • Press Release
    • Social Work
    • Religion
  • Home
  • Business
  • India
    • National
    • State News
  • Education
  • World
  • Business
  • Entertainment
  • Lifestyle
    • Health & Fitness
    • Fashion & Beauty
    • Travel
    • Photography
    • Food
  • Tech
    • App News
    • Gadgets
  • Auto
  • Others
    • Sports
    • Agriculture
    • Science
    • Astrology
    • Finance/Money
    • Press Release
    • Social Work
    • Religion
No Result
View All Result
Morning News
No Result
View All Result
Home Business

InsuranceDekho is keeping up the speed of business with an NPS of more than 90%

India Influencive by India Influencive
December 24, 2021
in Business
Reading Time: 3 mins read
0
Share on FacebookShare on Twitter

New Delhi, 24 December 2021: Launched in 2017, InsuranceDekho.com an insurtech startup, has achieved the Net Promoter Score (NPS) of above 90%, driven by rapid growth in a short time.

The Net Promoter Score (NPS) is customer satisfaction and service quality metric, based on a single survey question that asks insurance customers how likely they are to recommend the company to a friend or colleague. The Net Promoter Score (NPS) is a popular benchmark across industries with the single aim of checking if the customers like the service provided or not. The NPS score of 90% is a hard thing to reach and it’s very rare to find in the service Industry. Talking about other industries- digital marketing agencies stand at 57%, Consulting firms stand at 62% which seems to be the highest after InsuranceDekho’s 90%.*

READ ALSO

“FORBES ERE 21! THANKS.”

“FORBES ERE 21! THANKS.”

October 3, 2023
Hidden gems from tier 1 and 2 colleges steal spotlight in Contentstack Techsurf 2023

Hidden gems from tier 1 and 2 colleges steal spotlight in Contentstack Techsurf 2023

September 30, 2023

The team of InsuranceDekho manages five tickets/person to ensure the quality of claim service and to render a positive claim settlement experience to the customer.

Having an NPS of more than 90% is rare in the service industry and maintaining it throughout the business growth reflects the dedication of InsuranceDekho towards complete customer satisfaction.

The overall average claim settlement turnaround time (TAT) of InsuranceDekho is seven days but this also includes major claim amount cases whose TATs are generally high as compared to minor claims. For ease of claim settlement, InsuranceDekho has 7 persons who manage 35-40 calls/tickets per day. The Inbound team of the company set the system in a way that can resolve the query/claims of customers within four hours. More than 90% of same-day closures strengthen the NPS of the company. 

Ankit Agrawal, CEO and Founder of InsuranceDekho, said: “Having a high NPS reflects our commitment towards our customers. We strive to improve the overall communication with our customers and assist them in every possible manner. They have reciprocated by staying loyal.”

According to sources, the company has a sound relationship with all the Insurers and conducts regular meetings to honour exceptional deviations to manage more than 90% of tickets resolution within SLA.

What InsuranceDekho is offering to maintain more than 90% NPS?

  • The cashless facility at preferred garage/hospitals
  • Timely claim intimation
  • Timely approvals
  • Free pick-ups & drops at preferred garages
  • 3-day cashless repair & delivery facility for minor repair only claims of up to 3 panels
  • Faster settlement of claims
  • Home collection of documents in metro cities for health claims
  • Dedicated SPOC at preferred hospitals/garages
  • Competitive resolution TAT (j) 10K claims cases handled so far

During the pandemic, the company came out with a COVID-19 Helpline to ensure that customers were not inconvenienced, and their needs were promptly addressed.

Ankit Aggarwal further added, “Apart from the claim and support team of InsuranceDekho, I give credit to the immense support we have received from all stakeholders and insurers. With their support, it is easy to deal with the different queries of customers and to offer timely resolutions.”

InsuranceDekho reported this NPS with a timely survey with its customers. The NPS has two parts: a brief survey asking customers how likely they are to recommend a business, and an overall score of the responses. It was created because businesses needed an easy and effective way of gathering and evaluating feedback from their customers. With this score, most people are more likely to recommend the company to others as they are happy with its service. According to recent data, 61.9% of people are more likely to recommend a policy to their family and friends as they are happy with the responses and the coverages.

About InsuranceDekho

Launched in 2017, InsuranceDekho is an Insurtech startup by Girnar Insurance Brokers Private Limited. It enables its consumers to compare different insurance policies based on their requirements and offer them the best choices available as per their needs. In FY 2021, InsuranceDekho sourced 1 Million+ policies. The company currently has tie-ups with 40+ insurance companies and is expecting a business growth of over 3X in FY 2022. InsuranceDekho is headquartered in Jaipur and has offices in Gurgaon, Pune, Chandigarh, Ludhiana, Jaipur, Kolkata, Chennai, and Bengaluru as well as an offline presence in 1,100+ towns

(Source: Question Pro- https://www.questionpro.com/blog/nps-benchmarks/)

Tags: Ankit AgrawalGirnar Insurance Brokers Private Limitedinsurance policiesInsuranceDekhoinsurtech startupNet Promoter Score (NPS)
Previous Post

Meghana Raj released the Gajanana and Gang trailer

Next Post

Supreme London Offers Reward for IDing Man Who Damaged Store Sign

Related Posts

“FORBES ERE 21! THANKS.”
Business

“FORBES ERE 21! THANKS.”

October 3, 2023
Hidden gems from tier 1 and 2 colleges steal spotlight in Contentstack Techsurf 2023
Business

Hidden gems from tier 1 and 2 colleges steal spotlight in Contentstack Techsurf 2023

September 30, 2023
Ooka AUDiO: A Game-Changer in the World of Audio Technology
Business

Ooka AUDiO: A Game-Changer in the World of Audio Technology

September 30, 2023
GeekyAnts Introduces a New Approach to Design Systems that Accelerates Development
Business

GeekyAnts Introduces a New Approach to Design Systems that Accelerates Development

September 29, 2023
The Circle: Founders Club launches Market Access focused Accelerator Program for 10 Korean startups in India
Business

The Circle: Founders Club launches Market Access focused Accelerator Program for 10 Korean startups in India

September 29, 2023
K Raheja Corp Homes: A Legacy of Luxury and Sustainability
Business

K Raheja Corp Homes: A Legacy of Luxury and Sustainability

September 28, 2023
Next Post

Supreme London Offers Reward for IDing Man Who Damaged Store Sign

Your Precious Eyes Aren't Ready For These New Sneaker Collection

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

POPULAR NEWS

Best Celebrity Stylist in Mumbai - "Sugandha Sood"

Best Celebrity Stylist in Mumbai – “Sugandha Sood”

November 4, 2022
Mr. Yash Mane is an ideal man who cherishes humanity

Mr. Yash Mane is an ideal man who cherishes humanity

March 21, 2022
Modi Government working for developing entrepreneurship environment for backward class of the country: Dr K Laxman (National President OBC Morcha BJP)

Modi Government working for developing entrepreneurship environment for backward class of the country: Dr K Laxman (National President, OBC Morcha BJP)

May 12, 2022
Shreyaa Sumi -International Model is conferred with a Honorary Doctorate from USA University

Shreyaa Sumi -International Model is conferred with a Honorary Doctorate from USA University

May 9, 2022
A UK Royal treat for the “Indian Princess Sanjuna Madonakendi” at the HM Royal Marines Mountbatten Music Festival.

A UK Royal treat for the “Indian Princess Sanjuna Madonakendi” at the HM Royal Marines Mountbatten Music Festival

March 7, 2022

EDITOR'S PICK

Garment cutting machine became a boon in PPE Kits Production

July 24, 2020
Hyderabad based women entrepreneur launches India’s first digital Magazine

Hyderabad based women entrepreneur launches India’s first digital Magazine

February 26, 2022

Women in aviation creates history

January 20, 2021
Breaking Corporate Shackles: Tale of Startup Medadmbjmc

Breaking Corporate Shackles: Tale of Startup Medadmbjmc

April 27, 2022

India Influencive, digital news and story platform bring you the news, articles, stories, and opinions on the latest happenings worldwide covering various sectors like nation, politics, and governance, social sector, review, foreign affairs, defence and security, latest review, lifestyle, entertainment, sports, technology, auto sectors, education, business and start-ups updates, Agriculture, Science, finance, money, food, and culture, etc.

Follow us

Categories

  • Agriculture
  • App News
  • Astrology
  • Auto
  • Business
  • Education
  • Entertainment
  • Fashion & Beauty
  • Finance/Money
  • Food
  • Gadgets
  • Health & Fitness
  • Lifestyle
  • National
  • Photography
  • Politics
  • Press Release
  • Religion
  • Science
  • Social Work
  • Sports
  • State News
  • Tech
  • Travel
  • World

Recent Posts

  • SheThePeople to host its 9th Digital Women Awards at T-Hub, Telangana
  • Embrace the Journey with Kingston Technology on World Tourism Day
  • “FORBES ERE 21! THANKS.”
  • Vision11: Gaming Without GST Hassles: Play and Let Vision Pay the 28% GST

Tags

Ace Entrepreneur actor Ahmedabad Artificial intelligence author Bengaluru Blockchain technology Content Creator COVID-19 Cryptocurrency CSIR Delhi digital marketing DST Dubai Education entrepreneur Fairplay Ginny Kapoor Gujarat Hi life Exhibition Hyderabad India's Most Prominent Pageant Indian Institute of Technology influencer Influencerquipo jewellery Kingston Technology K Raheja Corp Homes LANXESS Mr. Gagandeep Kapoor Mrs.INDIA Galaxy Mrs.INDIA Galaxy 2022 Mumbai Music Industry National Pageant Mrs.INDIA Galaxy 2022 Noida Pune real estate social media Surat technology solutions TTK Prestige Vibrant Concepts women empowerment
  • About Us
  • Advertise
  • Contact Us
  • DMCA
  • Privacy Policy
  • Follow on Google News

© 2021 India Influencive .

No Result
View All Result
  • About Us
  • Advertise
  • Contact Us
  • DMCA
  • Home
  • Privacy Policy

© 2021 India Influencive .

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In